Every order is processed from our central distribution center within 1–2 business days of payment confirmation. Once your equipment is packed and ready, we assign a carrier and provide you with a tracking number via email and SMS (if you opted in at checkout).

We partner with FedEx, UPS, and regional freight carriers to ensure the best balance of speed, cost, and care. Larger equipment riding mowers, zero-turns, and snow throwers ship via scheduled freight delivery with a lift-gate service included at no extra charge.

We offer multiple shipping options to fit your timeline and budget. Estimated transit times begin after your order has been processed and picked up by the carrier.

Transit times are estimates and may vary based on your location, weather, and carrier capacity. Freight deliveries are scheduled by appointment.

We want to make getting your equipment as simple as possible. That's why we offer free standard shipping on the majority of orders placed within the continental United States.

Orders over $199

Free standard shipping for all handheld tools, walk-behind mowers, robotic mowers, battery packs, and accessories no promo code needed.

Riding mowers & snow throwers

Free freight delivery with lift-gate service included. A $150 fee applies to residential deliveries requiring a forklift or additional handling beyond standard curbside drop-off.

Express shipping

Available at checkout for an additional fee, calculated based on weight, dimensions, and destination. Quotes are displayed before you complete your purchase.

Hawaii, Alaska & territories

Free shipping does not apply to orders shipping to Hawaii, Alaska, Puerto Rico, Guam, or U.S. Virgin Islands. We'll provide a custom quote before processing your order.

Large equipment riding mowers, zero-turns, snow throwers, and tillers ships via scheduled freight delivery. Every freight shipment includes lift-gate service at no extra charge, meaning the driver will lower the crate to ground level using a hydraulic lift gate. You'll still need a way to move the crate from the curb to your garage or shed (a hand truck or a couple of friends goes a long way).

• Schedule your delivery. The freight carrier will contact you 24–48 hours before arrival to confirm a 4-hour delivery window. If you're not available, you can reschedule at no charge.
• Curbside vs. inside delivery. Standard freight is curbside only — the driver brings the crate to the edge of your driveway or property line. Inside delivery (to your garage or shop) can be arranged for an additional fee; contact us before ordering.
• Inspect before signing. This is critical: note any damage on the Bill of Lading before you sign. If the crate looks damaged, open it with the driver present if possible, or take photos and sign as "damaged."
• Residential vs. commercial addresses. Freight rates are lower for commercial addresses with loading docks. If you're ordering for a business, enter your commercial address at checkout to see the adjusted rate.

We take pride in the condition of our equipment when it leaves our warehouse. But freight carriers handle thousands of packages daily, and sometimes mishandling happens. Here's how to protect yourself and how we back you up.

1. Inspect the crate before signing

   Look for crushing, punctures, torn straps, or signs of impact. If you see any damage, write "DAMAGED" on the Bill of Lading and note the specific damage. Do not sign for "OK" condition that releases the carrier from liability.

2. Unpack and inspect within 48 hours

   Even if the crate looks pristine, unpack your equipment within 48 hours of delivery. Check for dents, scratches, bent parts, or missing components. If something is wrong, take clear photos and video showing the issue and the packaging.

3. Report damage to us immediately

   Email sales@mitchemanddavislawnmowers.shop with your order number, photos, and a description of the issue. We'll handle the freight claim on our end and either ship replacement parts or arrange a full replacement depending on the severity.

4. Replacement or refund

   If the damage is cosmetic (scratches, minor dents), we'll send replacement panels or parts at no charge. If the unit is inoperable, we'll schedule a replacement to ship out within 2 business days and issue a return label for the damaged unit.

Not completely satisfied with your purchase? You have 30 days from delivery to return most items for a full refund or exchange. Here's how it works:

• Start a return. Email sales@mitchemanddavislawnmowers.shop with your order number and reason for return. We'll send you a prepaid return label and instructions.
• Condition requirements. Equipment must be in original condition, with all accessories, manuals, and packaging. Units that have been assembled, fueled, or used may be subject to a restocking fee.
• Refund timeline. Once we receive and inspect your return, we'll issue a refund within 5–7 business days to your original payment method. Shipping charges are non-refundable unless the return is due to our error or a defect.
• Freight returns. Large equipment returns require special handling. We'll coordinate a freight pickup with you no need to crate it up yourself.

At this time, we ship to the United States, Canada, and Mexico directly through our website. For orders outside North America, please contact our international team for a custom quote we can arrange shipping to most countries via freight forwarders.

International orders are subject to the destination country's import duties, taxes, and customs fees, which are the responsibility of the buyer. We provide all necessary documentation (commercial invoice, packing list, certificate of origin) to help your customs clearance go smoothly.

Changed your mind or need to update your address? We understand life happens. Here's what you need to know:

• Before shipment. If your order hasn't been picked up by the carrier, we can cancel or modify it at no charge. Email us as soon as possible with your request.
• After shipment. Once the carrier has your package, we can't reroute it or cancel it. You can refuse the delivery when it arrives we'll process a refund (less shipping charges) once the item is returned to us.
• Address corrections. If you entered an incorrect shipping address, contact us immediately. We can update the address before shipment at no charge. After shipment, carrier address-correction fees may apply.

We proudly ship to APO, FPO, and DPO addresses via the U.S. Postal Service. Please allow extra time for delivery shipments to overseas military addresses typically take 10–21 business days.

To place a military order, enter your APO/FPO address at checkout. We'll remove the standard shipping fee and apply USPS Priority Mail rates. Note that we cannot ship large freight items (riding mowers, snow throwers) to APO/FPO addresses due to size restrictions please contact us for alternatives.