If you're not completely satisfied with your purchase, you have 30 calendar days from the date of delivery to initiate a return for a full refund or exchange. This applies to all new, unused equipment and accessories purchased directly from our website or authorized sales channels.

We believe in doing right by our customers. If your item doesn't meet your expectations whether it's the wrong fit for your yard, not what you expected, or simply not the right tool for the job we'll work with you to make it right.

To be eligible for a full refund or exchange, returned items must meet the following conditions:

• Original condition. Equipment must be in the same condition as when you received it unused, unassembled, and free of damage, dirt, grass, or fuel residue. All original packaging, manuals, accessories, and parts must be included.
• No modifications. Items that have been modified, altered, or repaired by a third party are not eligible for return.
• Proof of purchase. A valid order number or invoice is required to process any return. If you don't have this, we can look it up using your email address and shipping ZIP code.
• Original shipping carton. We strongly recommend returning items in the original packaging to ensure safe transit. If you've discarded the box, we can provide a replacement shipping kit for a small fee.

Items that have been assembled, fueled, or used even once may still be eligible but will be subject to a restocking fee (see Section 04 below).

Starting a return is straightforward. Follow these steps, and we'll take care of the rest:

1. Contact us

   Email sales@mitchemanddavislawnmowers.shop with your order number, the item(s) you wish to return, and the reason for your return. Please include photos of the item and packaging if possible.

2. Receive your return label

   Our team will review your request and email you a prepaid return shipping label (for most items) along with a Return Merchandise Authorization (RMA) number. Write the RMA number clearly on the outside of the box.

3. Pack and ship

   Secure the item in its original packaging (or a sturdy box), attach the return label, and drop it off at the carrier's location. We'll send you tracking info once the carrier scans the package.

4. Inspection & refund

   Once we receive and inspect the returned item (typically within 2–3 business days of arrival), we'll process your refund to the original payment method within 5–7 business days.

We want to be upfront about restocking fees. In most cases, there is no restocking fee for items returned unused and in original condition. However, the following scenarios may incur a fee:

Used or assembled equipment

A 15% restocking fee applies to any item that has been assembled, fueled, started, or used in any way even if only for a test run. This covers the cost of reconditioning, cleaning, and repackaging.

Missing packaging or accessories

A 10% restocking fee may be applied if the original box, manuals, or included accessories are missing. We'll deduct the cost of replacing these items from your refund.

Freight returns (large equipment)

A flat $75 fee for riding mowers, zero-turns, snow throwers, and other freight-shipped items to cover the cost of return freight logistics and crate inspection.

Non-defective returns past 30 days

Returns initiated after the 30-day window but within 45 days are subject to a 25% restocking fee. Returns after 45 days are not accepted.

Once your return is received and inspected at our facility, here's what you can expect:

• Inspection time. We process all returns within 2–3 business days of delivery to our warehouse. You'll receive an email confirmation when your return is checked in.
• Refund issuance. Approved refunds are submitted to your payment processor within 5–7 business days after inspection. The total refund will include the purchase price minus any applicable restocking fees.
• Original payment method. Refunds are always issued to the original payment method used at checkout. If you paid with a credit card, allow 3–5 additional business days for the credit to appear on your statement.
• Gift returns. If the item was purchased as a gift, the refund will be issued to the original purchaser's payment method. Gift recipients can request store credit instead just let us know at the time of your return request.

Who pays for return shipping depends on the reason for the return:

Defective or incorrect items

We cover 100% of the return shipping cost. We'll email you a prepaid return label for the carrier of our choice, and you won't be charged any shipping fees for the return or the replacement.

Change of mind / doesn't fit

You are responsible for the cost of return shipping. We'll provide a discounted label at our carrier rate (usually 20–30% below retail), or you can use your own shipping method. The cost will be deducted from your refund.

Freight returns (large equipment)

For riding mowers and other freight items, we coordinate the pickup. If the return is due to our error, we cover the cost. For change-of-mind returns, a $75 return freight fee applies and will be deducted from your refund.

International returns

Customers outside the U.S. are responsible for all return shipping costs, customs fees, and duties. Please contact us for a return shipping quote before sending your item back.

If your item arrives damaged, doesn't work as expected, or isn't what you ordered, we'll make it right fast. Follow these steps:

• Report within 48 hours (freight) For freight deliveries, note any damage on the Bill of Lading before signing. Then email us within 48 hours of delivery with photos and your order number.
• Report within 7 days (parcel) For small-package deliveries, report any damage, defect, or incorrect item within 7 days of delivery. We'll send a prepaid return label and either repair, replace, or refund at no cost to you.
• No restocking fee. Defective, damaged, or incorrect items are not subject to any restocking fee. We cover return shipping and replacement shipping completely.
• Partial refunds. In some cases, we may offer a partial refund or store credit if you choose to keep a damaged or cosmetically flawed item. This is handled on a case-by-case basis just let us know your preference.

Want a different model, color, or size? We offer exchanges on most items within the 30-day return window. Here's how it works:

1. Request an exchange

   Email sales@mitchemanddavislawnmowers.shop with your order number, the item you'd like to return, and the item you'd like to receive instead. We'll check availability and send you a return label.

2. Return your original item

   Ship the item back to us using the prepaid label (if the exchange is due to our error) or your own shipping method (for change-of-mind exchanges). We'll process your return as usual.

3. Receive your exchange

   Once we receive and inspect your return, we'll ship the new item to you within 2–3 business days. If the exchange item is more expensive, we'll invoice you for the difference. If it's less expensive, we'll refund the difference.

The following items are final sale and cannot be returned or exchanged:

• Custom or special-order equipment any item that is specially configured, painted, or ordered from the manufacturer based on your specifications.
• Clearance or "as-is" items products marked as "clearance," "open-box," or "final sale" at the time of purchase are not eligible for return.
• Consumable parts blades, belts, filters, spark plugs, oil, and other consumable items are not returnable once opened or used.
• Gift cards — physical and digital gift cards cannot be returned or refunded, but they never expire.
• Items damaged by misuse equipment that has been damaged by misuse, neglect, or improper assembly is not eligible for return under this policy (though they may be repairable at your cost).

If you're unsure whether your item is returnable, contact us before purchasing and we'll clarify the terms.