Coverage begins the day your equipment is delivered — there's no form to mail in. We keep a digital record of your order number, invoice, and serial number on file, and that record is what our claims team pulls up the moment you contact us.

While registration isn't required to activate coverage, we recommend confirming your serial number with us within the first two weeks of delivery. It shaves a day or two off claim processing later, since we won't need to verify purchase details before authorizing a repair.

Coverage length depends on the equipment category and how it's rated to be used. Commercial-use limits apply even to residential-rated machines used for paid or fleet work.

Coverage windows start from the original delivery date shown on your invoice, not the date of first use.

Your warranty protects against defects in materials or factory assembly — not damage from use over time. The systems below are covered for the full duration listed in the table above.

Engine assemblies

Pistons, valves, camshafts, oil pumps, ignition coils, and factory carburetion, across Kawasaki, Kohler, Briggs & Stratton, and Honda power plants.

Transmission & drive systems

Hydro-Gear hydrostatic pumps, wheel motors, transaxles, and mechanical gearboxes.

Deck & chassis

Fabricated steel decks, spindle housings, deck-lift linkages, and welded tubular frames.

Electrical systems

Starter motors, key switches, electric PTO clutches, wiring harnesses, and charging alternators.

Battery cells

Loss of charge capacity below 70% of original rating, and cell failure under normal use.

These exclusions are standard across the industry — they separate a manufacturing defect from the ordinary cost of running equipment.

• Routine wear items — blades, drive belts, air and fuel filters, spark plugs, tires, clutch linings, and brake pads.
• Fuel-related damage — engine damage from stale fuel, water contamination, or ethanol blends above E10.
• Neglect or misuse — running low on oil, impact damage, overloaded towing, or unauthorized performance modifications.
• Cosmetic & storage wear — paint scratches, surface rust from outdoor storage, or sun-related rubber degradation.
• Use-class mismatch — a residential-rated machine used in paid, fleet, or rental service is limited to the commercial coverage terms above, regardless of original purchase price.
• Third-party service — repairs or part replacements performed outside our authorized network without prior claim approval.

1. Gather your details

   Your order number and the equipment's serial number. A photo of the frame tag works if you don't have the number written down.

2. Describe the issue

   Email sales@mitchemanddavislawnmowers.shop with a plain description of the problem, plus a short photo or video showing it.

3. Wait for review

   Our technical team confirms warranty eligibility within 24 business hours and replies with next steps.

4. Parts or service dispatched

   Replacement parts ship directly to you, or we schedule an appointment with a certified local technician — whichever the repair calls for.

You never need to crate up a riding mower and ship it back to us. Covered repairs are handled through our network of more than 10,000 independent, certified power-equipment dealers across the country. Technicians use genuine OEM parts, and covered repairs carry no labor or parts charge to you.

If the closest certified center is more than 25 miles from your address, we reimburse reasonable transport costs up to $75 toward drop-off or pickup — just include your mileage or receipt with the claim.

Separately from the manufacturer warranty, we guarantee the condition of your equipment on arrival.

• Inspect before you sign. If a crate arrives visibly damaged, note it on the Bill of Lading before signing for the freight driver — this protects your claim.
• Unpack promptly. Report any dead-on-arrival unit or transport damage within 48 hours of delivery for immediate replacement or replacement panels.
• Photograph everything. Packaging, panels, and any visible damage — this speeds up freight-carrier claims on our end and gets you a resolution faster.

Buying or selling used equipment within the coverage window? The remaining warranty transfers to a second owner one time, at no charge, provided we're notified within 30 days of the resale.

To transfer coverage, the new owner emails us the serial number, the date of resale, and a copy of the original invoice or a bill of sale. Coverage that isn't re-registered within that 30-day window lapses for any subsequent owner — this is the one case where paperwork timing matters.

Once coverage ends, or for issues that fall under an exclusion, you can still book a repair through the same certified network. You'll pay standard OEM parts pricing and a fixed diagnostic-and-labor rate quoted before any work begins — no surprise invoices. Many centers also offer seasonal maintenance packages (blade sharpening, oil changes, belt replacement) at the same visit.